A Returns and Warranty Requests alternative with store credit and rules
WPReturns is a Returns and Warranty Requests alternative that adds store credit, rules, analytics and the EU withdrawal button. Returns and Warranty Requests is a $99 a year WooCommerce.com extension for warranty claims and extended warranties. WPReturns also has a free version.
Both handle WooCommerce return and warranty management, and they can run side by side while you switch.
$99 a year
Free, or Pro from $99 a year (1 site)
Prices and features last checked November 1, 2026
Returns and Warranty Requests vs WPReturns feature by feature
| Feature | WPReturns | Returns and Warranty Requests |
|---|---|---|
| Guest returns | Free (guest portal with order number and billing email) | Yes (claim link in email) |
| Partial returns with quantities | Free | Not listed on their page |
| Photo uploads | Free (photos and video) | Yes (file field on the form) |
| Store credit | Pro (coupon or DevDiggers Wallet) | Not listed on their page |
| Exchange for another variant | Pro | Yes |
| Exchange for any product | Pro | Not listed on their page |
| Return labels | Upload in Free. EasyPost or Shippo labels in Pro | Partial (admin attaches a label file) |
| Warranty claims | Pro | Yes |
| Extended warranty sale | Pro | Yes (paid add-on at checkout) |
| Rules engine | Pro (8 rule types) | Partial (warranty expiry only) |
| Custom statuses | Pro. Free renames the 7 built-in statuses | Yes (with per-status permissions) |
| EU withdrawal button | Free | Not listed on their page |
"Not listed on their page" means the feature was not mentioned on Returns and Warranty Requests's page when we checked. It does not prove the feature is missing.
What WPReturns looks like after the switch
Screens from the WPReturns demo store. The badge says which build each one is in.
What Returns and Warranty Requests does well
- It handles warranty claims and sells extended warranties as a paid add-on at checkout.
- Custom statuses come with per-status permissions.
- Guests can file a claim through a link in their email.
- It sends an email for each status.
Where WPReturns is different
- Warranty terms show on product pages even for out-of-stock products.
- Store credit and exchanges sit next to warranty claims. An exchange creates a linked WooCommerce order.
- Rules set return windows, final-sale items, fees and auto-approval by product, category or customer.
- A dashboard shows return rate, revenue kept and reasons by product with CSV export.
- The EU withdrawal button and withdrawal log come with the plugin.
Is WPReturns the right Returns and Warranty Requests alternative?
Choose Returns and Warranty Requests if
- You only need warranty claims and extended warranty sales.
- You want to buy through the WooCommerce.com marketplace.
- Per-status permissions are the main team control you need.
Choose WPReturns if
- You want returns, exchanges, store credit and warranty in one plugin.
- You sell to EU consumers and need the withdrawal button.
- You want to start free and upgrade later.
- You want analytics on why products come back.
Switching to WPReturns
You can run both plugins during a transition. Point new requests to the WPReturns pages and finish open claims in the old plugin.
WPReturns does not import requests or warranty records from Returns and Warranty Requests. Set warranty lengths again on each product's General tab or with Bulk edit.
WPReturns vs Returns and Warranty Requests questions
Ask the team or read the docs if your question is not here.
Does WPReturns import data from Returns and Warranty Requests?
No. There is no importer. Keep the old plugin active until its open claims are closed and set warranty lengths in WPReturns.
Can WPReturns sell extended warranties?
Yes. Add terms such as 2 years for a price on the product. Shoppers pick one on the product page with classic or block checkout.
What do reviewers say about Returns and Warranty Requests?
It had a 2 out of 5 rating from 7 reviews when we checked. Complaints include a stalled database update and an order search bug that took over a month to fix. One reviewer found warranty info hidden on out-of-stock products.
Can I run both plugins at the same time?
Yes, for a short transition. Once WPReturns is live, link customers only to its returns page. One way to return keeps duplicate requests out of your queue.
Is there a free version of WPReturns?
Yes. The free plugin covers the guest portal, partial returns, photos, refunds and the EU withdrawal button. Warranty, exchanges, store credit and rules are in Pro.
Free plugin on wordpress.org
Switch from Returns and Warranty Requests to WPReturns
Start with the free plugin and the EU withdrawal button. Move to Pro from $99 a year when you want credit, exchanges and rules.