Configuration

Resolutions

The Resolutions tab decides what a customer gets back and how it is paid. Every store sets gateway refunds and restocking here. Pro adds exchanges, return shipping fees for each resolution and store credit as a coupon or Wallet balance with an optional bonus.

Available in: Free and Pro (Store credit, Exchanges and return shipping fees are Pro)

Where to find it

DevDiggers Plugins > WPReturns > Configuration > Resolutions

The Resolutions tab with store credit paid as a coupon and same product exchanges switched on

Store credit (Pro)

Credit keeps the revenue in your store. A small bonus makes it more attractive than a refund.

Field	What it does	Default
Credit first	“Show store credit before refund on the request form”. Listing credit first nudges customers toward it.	On
Pay store credit as	“Coupon (single use, for the customer’s email)” or “DevDiggers Wallet balance (account holders)”. The Wallet option shows only when DevDiggers Wallet is active. You can still pick per request.	Coupon
Bonus credit (%)	Extra credit on top of the item value. For example, 10.	0
Coupon expires after (days)	0 for no expiry.	365

With a bonus set, the request form shows it on the store credit option. With Credit first on, store credit comes before the refund.

The request form step How should we make it right with Store credit plus 10% next to Refund to original payment

When you resolve a request with store credit, the request screen shows the coupon code and the bonus.

A completed store credit request with the coupon code and the credit bonus in the summary

Exchanges (Pro)

Each exchange creates a linked order. A higher price is paid through a payment link. A lower price is refunded.

Field	What it does	Default
Same product	“Offer other sizes, colors and options of the same product”. The customer picks another variation.	On
Any product	“Let customers search the whole store for their exchange”. They pay or get back the price difference.	Off

Customers see the Exchange option only when Same product or Any product is on. With both off, the request form offers no exchange.

A resolved exchange links to its new order. A lower price is refunded and shows in the history.

A completed exchange request with the new exchange order and the refunded price difference

Refunds and stock

What happens when you refund a return and when the items come back.

Field	What it does	Default	Plan
Gateway refunds	“Refund through the payment gateway by default”. Gateways without refund support always record a manual refund. You can choose per request.	On	Free and Pro
Restock	Ticks “Put items back in stock” when you mark a return received. Damaged and defective items are never restocked.	On	Free and Pro
Return shipping fee: refunds	Deducted from refunds.	0	Pro
Return shipping fee: store credit	Leave empty to charge the refund fee. Enter 0 to make store credit free to return.	Same as refunds	Pro
Return shipping fee: exchanges	Leave empty to charge the refund fee. Customers see each option’s shipping cost on the request form.	Same as refunds	Pro

Return shipping fees are never charged for store’s-fault reasons, warranty claims or EU withdrawals. A Free return shipping rule waives them.

Example

A store sets these values:

Return shipping fee: refunds        5.00
Return shipping fee: store credit   0
Return shipping fee: exchanges      (empty)
Bonus credit (%)                    10

Jane Cooper returns a $50 jacket from order #1042. A refund pays her $45, and store credit pays her $55 with no fee. An exchange charges the $5 refund fee.