Configuration
Fraud Protection
The Fraud Protection tab gives every return request a risk score and flags serial returners, very quick returns, late returns and high-value items. Requests from flagged customers always wait for a person, and a blocklist stops chosen emails or domains. EU withdrawals are only flagged and never refused.
Available in: Pro
Where to find it
Section titled “Where to find it”DevDiggers Plugins > WPReturns > Configuration > Fraud Protection
You can also reach it from the Customers screen with the Fraud settings & blocklist button.
Settings
Section titled “Settings”| Field | What it does | Default |
|---|---|---|
| Fraud checks | “Score requests and flag serial returners”. Each request gets a risk score and flags such as serial returner or high-value return. | On |
| Serial returner at (%) | The return rate that marks a serial returner. WPReturns uses the higher of two rates: requests per order and returned value per amount spent. | 50 |
| Minimum requests | Only flag customers with at least this many requests. | 3 |
| Serial returners | What happens to new requests from customers above the rate: “Hold their requests for review” or “Reject their requests automatically”. | Hold their requests for review |
| Very quick return within (days) | Flags returns asked for this soon after delivery. A sign of buy-to-use-once or bracketing. 0 turns it off. | 2 |
| Late in window at (%) | Flags requests made after this share of the window has passed. A sign of wear-and-return. | 90 |
| High-value item | Requests with an item worth this much or more get the “High value” flag. 0 turns it off. | 0 |
| Blocklist | One email address or @domain per line. These customers are asked to contact you. | Empty |
Where the signals show
Section titled “Where the signals show”- The risk score and flags appear on each request and in the requests list. A request from a flagged customer shows “Held for manual review because the customer is flagged.” in its history.
- The Customers and fraud screen shows each customer’s return rate. You can flag or unflag a customer there. The Standing column shows Good, Flagged or Serial returner.
Example
Section titled “Example”With the defaults, Jane Cooper has 4 requests from 6 orders. Her return rate of 67% is above 50%, and she has at least 3 requests. Her next request is held for review with the serial returner flag.
A blocklist might look like this:
returns-abuser@example.com@example.net